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DfT to be certain a good, cross-departmental prioritisation of government’s demands of DVLA by:
Even though the DVLA CEO and Board, led by the Chair, ought to continue to have interaction in a strategic amount While using the Section appointing a non-govt sponsor director into the Board would offer further resilience and help towards the CEO and total Board in its romantic relationship with DfT and alignment with ministerial priorities.
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The evaluate also experienced many meetings with workers to hear directly from them on their encounter of Functioning for DVLA. The evaluation had many conversations With all the senior leadership workforce responsible for overseeing the electronic transformation programme who outlined The important thing problems in relation to both recruitment and retention of expert workers at specified grades or roles.
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The critique assessed the measures the DVLA are having to continuously enhance the prevailing course of action, like a Government Interior Audit Agency (GIAA) report commissioned in 2022. Even though this report presented handy insight into the procedure itself, the overview felt the scope on the audit did not sufficiently have interaction with The client expertise nor how engagement with 3rd events could be enhanced.
The overview discovered that DVLA and DfT usually have a great and collaborative working romance on finance. In which performance conversations have focussed from the recent previous on movement in forecasts within the Internet funding posture, the assessment concluded that DfT should really:
Remember that the VIN is a vital identifier to get a vehicle, and it's important making sure that you precisely history the VIN when essential for Formal functions.
DVLA works closely in partnership with the DVSA to offer a seamless service to motorists who rely on solutions from each agencies. Stakeholders have highlighted that this is especially vital for enterprises with frequent interaction with each companies.
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This indicated a necessity for bigger early recognition and dialogue of the big amount of asks of DVLA and an efficient triaging approach.